Payment Methods

At Ruby Reels, we aim to provide a straightforward and secure banking experience for our Australian players. This page outlines the deposit and withdrawal methods available, processing times, limits, and any applicable terms. All transactions are processed in Australian Dollars (AUD) unless otherwise noted.

Deposits

To start playing, you can choose from a variety of deposit methods. The minimum deposit amount is A$20. All deposits are processed instantly.

Deposit Terms

• All deposits are subject to security checks and may require additional verification.
• The casino does not charge any fees for deposits. However, your bank or payment provider may apply their own fees.
• Deposits made via certain methods may not be eligible for bonus offers. Please refer to the bonus terms and conditions for details.

Withdrawals

Withdrawals can be made using the methods listed below. The minimum withdrawal amount is A$30. The maximum withdrawal amount is A$10,000 per month, though higher limits may be available for VIP players.

Withdrawal Terms

• The casino does not charge any fees for withdrawals. Third-party fees may apply.
• All withdrawals are subject to identity verification (KYC) before processing. This is a standard procedure to ensure the security of your account and funds.
• Withdrawals are processed in the order they are received. Processing times begin once all required documentation has been approved.
• The casino reserves the right to request additional documentation or delay a withdrawal if necessary for compliance or security reasons.

Identity Verification (KYC)

To comply with anti-money laundering (AML) regulations and responsible gambling practices, Ruby Reels requires all players to complete a Know Your Customer (KYC) verification before the first withdrawal. You may be asked to provide:

• A clear copy of your government-issued photo ID (passport, driver’s licence, or national ID card).
• Proof of address, such as a recent utility bill or bank statement.
• Proof of payment method, such as a screenshot of your e-wallet or a photo of your card (with sensitive digits obscured).

Verification is typically processed within 24–48 hours. Your documents are handled securely and in accordance with our Privacy Policy.

Bonus Terms and Conditions

All bonuses, including the welcome bonus and reload offers, are subject to specific terms and conditions. By claiming a bonus, you agree to these rules.

Wagering Requirements

• Bonus funds and any associated free spin winnings must be wagered 40 times before they can be withdrawn.
• Only bets placed on eligible games count toward the wagering requirement. Slots contribute 100%, while other games may contribute less or not at all.
• The maximum bet allowed while a bonus is active is subject to the specific bonus terms.

Eligibility

• Bonuses are available only to players aged 18 and over who are residents of Australia.
• Only one bonus may be active at a time unless otherwise stated.
• Certain deposit methods may be excluded from bonus eligibility.

Expiry

• Bonus funds and free spins have a limited validity period. Any unused bonus or free spins will expire after this period.
• Wagering requirements must be met within the specified timeframe, or the bonus and any associated winnings will be forfeited.

General

• The casino reserves the right to modify, cancel, or refuse any bonus at its discretion.
• Abuse of bonus offers, including the use of multiple accounts or prohibited betting patterns, may result in the forfeiture of bonuses and winnings.

Responsible Gaming

Ruby Reels is committed to promoting responsible gambling. Players must be at least 18 years of age to use this site. We provide a range of tools to help you stay in control, including:

• Deposit limits: Set a daily, weekly, or monthly limit on your deposits.
• Time-out periods: Take a short break from playing.
• Self-exclusion: Exclude yourself from the site for a longer period.

For more information, please visit our Responsible Gaming page. If you need support, you can contact us 24/7 via live chat or email.

Prohibited Activities

To maintain a fair and secure environment, the following activities are strictly prohibited:

• Creating multiple accounts.
• Using automated software or bots.
• Collusion or any form of cheating.
• Money laundering or any illegal activity.
• Abuse of bonuses or promotions.

Any violation may result in the suspension or closure of your account and forfeiture of funds.

Restricted Regions

Ruby Reels accepts players from Australia and certain other jurisdictions. It is your responsibility to ensure that online gambling is legal in your location. Players from restricted regions may not register or play.

Limitation of Liability

Ruby Reels shall not be liable for any loss or damage arising from your use of the site, including but not limited to technical issues, third-party actions, or gambling losses. To the fullest extent permitted by law, our liability is limited to the amount you have deposited in the last 30 days.

Complaints and Dispute Resolution

If you have a complaint, please contact our support team via live chat or email. We aim to resolve all issues within 48 hours. If a resolution is not reached, the matter may be referred to an independent mediator.

Governing Law

These terms and conditions are governed by the laws of Curaçao. Any disputes shall be subject to the exclusive jurisdiction of the courts of Curaçao.

Contact Us

If you have any questions about our payment methods or any other aspect of the site, please contact our support team. We are available 24/7 via live chat and email.

For more information about our games, visit our online pokies or live casino pages.