Privacy Policy
This Privacy Policy explains how Ruby Reels Casino collects, uses, stores, and protects your personal information when you visit our website at rubyreelss.com or use our services. We are committed to safeguarding your privacy and handling your data in accordance with Australian privacy law and our obligations under the applicable regulatory framework. Please read this policy carefully to understand our practices regarding your information.
Information We Collect
We collect certain personal information when you register an account, make a deposit, request a withdrawal, or interact with our customer support team. The types of data we gather include:
- Personal identification details: your full name, date of birth, residential address, email address, and telephone number.
- Identity verification documents: copies of your government-issued ID, proof of address, and any other documents required under our Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
- Financial information: payment method details such as bank account numbers, credit or debit card numbers, e-wallet identifiers, and cryptocurrency wallet addresses, only as necessary to process deposits and withdrawals.
- Transaction history: records of deposits, withdrawals, bets, and bonus usage within your account.
- Technical data: your IP address, browser type, operating system, device identifiers, and browsing behaviour on our site, collected via cookies and similar tracking technologies.
- Communication records: any correspondence you send to us, including emails and live chat transcripts.
How We Use Your Information
We use the information we collect for the following purposes:
- To verify your identity and age, ensuring you meet the 18+ minimum age requirement for legal gambling in Australia.
- To process your deposits and withdrawals, including through the payment methods listed on our payments page such as PayID, Visa, Mastercard, Neosurf, MiFinity, bank transfers, and cryptocurrencies like Bitcoin, Ethereum, Litecoin, and Tether.
- To manage your account, including the application of bonus terms and conditions, such as wagering requirements of 40x on the welcome package.
- To detect and prevent fraud, money laundering, and other prohibited activities, as required under our AML policies.
- To communicate with you about your account, including transaction confirmations, security alerts, and responses to your support requests.
- To improve our website and services, including analysing usage patterns to enhance the user experience.
- To comply with our legal and regulatory obligations, including record-keeping and reporting to relevant authorities where required.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information about your browsing activity. These help us remember your preferences, keep your session secure, and understand how you interact with our site. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Required for website functionality, such as account login and security | Session-based or persistent as needed |
| Analytics cookies | Gather anonymous data on page visits and navigation patterns | Persistent, up to 2 years |
| Preference cookies | Remember your language and display settings | Persistent, up to 1 year |
| Marketing cookies | Track your activity to deliver relevant content (where you have consented) | Persistent, up to 1 year |
You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling essential cookies may affect your ability to use our services.
How We Share Your Information
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services, including payment processors, identity verification providers, hosting and IT support companies, and customer support platforms. These partners are contractually bound to protect your information and use it only for the specific purposes we instruct.
We may also disclose your information if required by law, such as in response to a court order or legal request from an Australian regulatory body, or to protect our rights, property, or safety, or the rights of others.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Generally, we keep your account records for a period of up to seven years after your account becomes inactive, in line with anti-money laundering obligations. After that period, your data will be securely deleted or anonymised.
Your Rights
Under applicable privacy laws, you have the following rights regarding your personal information:
- Access: you can request a copy of the personal data we hold about you.
- Correction: you can request that we correct any inaccurate or incomplete data.
- Deletion: you can request that we delete your personal data, subject to certain exceptions, such as ongoing legal obligations.
- Restriction: you can request that we limit the processing of your data in certain circumstances.
- Portability: you can request that we provide your data in a structured, machine-readable format.
- Objection: you can object to the processing of your data for direct marketing purposes at any time.
To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for data transmitted between your browser and our servers, firewalls, access controls, and regular security audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Responsible Gaming and Age Verification
We are committed to promoting responsible gambling. As part of our registration process, we verify your age to ensure you are at least 18 years old, the legal gambling age in Australia. We provide tools in your account area to set deposit limits, cooling-off periods, and self-exclusion options. Should you require further assistance, we encourage you to contact our support team or reach out to organisations such as Gambling Help Online or Lifeline Australia. For more details on our commitment, please visit our responsible gaming page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our services after any changes indicate your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you can contact us through our 24/7 live chat or by email. Our team is available to assist you with any privacy-related matters.