Terms & Conditions

Welcome to Ruby Reels. This document sets out the terms and conditions that govern your use of the website and services provided by Ruby Reels (the operator). By accessing or using the site, you agree to be bound by these terms. If you do not agree with any part of them, you must not use the site. These terms apply to all visitors, players, and users.

Eligibility and Age Restriction

To register and play at Ruby Reels, you must be at least 18 years of age, or the legal age of majority in your jurisdiction, whichever is higher. It is your responsibility to ensure that you are legally permitted to gamble online in your location. Ruby Reels reserves the right to verify your age and identity at any time. If it is found that a person under the legal age has used the site, any winnings will be forfeited and the account will be closed.

Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must not allow any other person to use your account. If you suspect unauthorised use, you should contact support immediately.

Deposits and Withdrawals

Ruby Reels offers a range of payment methods for Australian players. Deposits are processed instantly, and withdrawals are subject to processing times depending on the method chosen. The table below provides an overview of the available methods and typical timeframes.

The casino does not charge any fees for deposits or withdrawals. Withdrawal limits apply: a standard maximum of A$10,000 per month, which may be higher for VIP players. KYC (Know Your Customer) verification is required before the first withdrawal can be processed.

Bonus Terms and Conditions

Bonuses offered by Ruby Reels are subject to specific terms and conditions. The following rules apply to all bonuses unless otherwise stated in the offer details.

Welcome Package

The welcome package offers 225% up to A$5,000 plus 200 free spins, distributed across the first deposits. The minimum deposit to qualify for the welcome bonus is A$20. No promo code is required. The free spins are credited on selected pokies.

Wagering Requirements

All bonus amounts, including free spin winnings, are subject to a wagering requirement of 40 times the bonus amount. Only bets placed on slots contribute 100% towards the wagering requirement. Other games may contribute less. You must meet the wagering requirement within the specified validity period. If the wagering requirement is not met within that time, the bonus and any winnings from it will be forfeited.

Restrictions While a Bonus is Active

While a bonus is active, there may be a maximum bet limit. If this limit is exceeded, the casino reserves the right to void the bonus and any winnings. Bonus funds cannot be withdrawn until the wagering requirement is met.

Other Bonuses

Ruby Reels also offers recurring reload bonuses, cashback offers, and game-of-the-month promotions. Each of these will have its own terms and conditions, which will be displayed at the time of the offer. Players are encouraged to read the specific terms before opting in.

General Bonus Rules

• Bonuses are limited to one per person, household, IP address, or device.
• Withdrawal methods that are excluded from bonus eligibility will be communicated in the specific offer terms.
• The casino may withdraw or modify any bonus offer at any time.
• Bonus abuse, such as creating multiple accounts to claim the same offer, is prohibited.

Game Rules and Fair Play

All games on Ruby Reels use a random number generator (RNG) that is regularly audited to ensure fairness. The outcome of each game is determined entirely by chance or by the skill of the player, depending on the game type. Players are expected to play in accordance with the rules of each specific game. Any attempt to manipulate the system or exploit a software glitch is considered a breach of these terms.

Responsible Gambling

Ruby Reels is committed to promoting responsible gambling. We provide tools in your account area to help you manage your play, including deposit limits, time-out periods, and self-exclusion. If you feel that gambling is causing you harm, we encourage you to use these tools or contact support for assistance. We also work with organisations that specialise in gambling support. The legal gambling age in Australia is 18, and we take age verification seriously. For more information, please visit our Responsible Gaming page.

Prohibited Activities

The following activities are strictly prohibited:

• Creating multiple accounts.
• Using automated software or bots to play.
• Collusion, cheating, or fraudulent behaviour.
• Money laundering or any illegal activity.
• Using stolen or unauthorised payment methods.

If Ruby Reels suspects any prohibited activity, the account may be suspended immediately and funds may be withheld pending investigation.

Restricted Regions

Players from certain jurisdictions may not be able to register or play at Ruby Reels. It is your responsibility to check whether online gambling is legal in your location. The casino may use geolocation and IP checks to enforce these restrictions.

Privacy and Data

Your privacy is important to us. Information collected during registration and play is used to provide and improve our services, process transactions, and comply with legal obligations. We do not share your personal data with third parties except as required by law or for the purpose of processing payments. For full details, please refer to our Privacy Policy.

Account Suspension and Closure

Ruby Reels reserves the right to suspend or close an account at any time for breach of these terms, for inactivity, or for any other reason deemed necessary. In the event of account closure, any remaining balance will be returned to the player, subject to applicable terms and conditions.

Limitation of Liability

To the maximum extent permitted by law, Ruby Reels and its affiliates shall not be liable for any loss, damage, or injury arising from your use of the site, including but not limited to financial loss, data loss, or service interruption. The site is provided on an “as is” basis. You use it at your own risk.

Complaints and Dispute Resolution

If you have a complaint, you should first contact our customer support team via live chat or email. We aim to resolve all complaints within a reasonable timeframe. If a resolution cannot be reached, the matter may be referred to an independent mediation service. The operator’s decision on all matters shall be final and binding.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction under which Ruby Reels operates. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Changes to These Terms

Ruby Reels reserves the right to amend these terms and conditions at any time. Changes will be posted on this page, and continued use of the site after such changes constitutes acceptance of the new terms. We recommend that you review this page regularly.

Contact

If you have any questions about these terms and conditions, please contact our support team via live chat or email. We are available 24/7 to assist you.